Our Guarantee & Warranty - Cardinal Air Duct Torrance

The Cardinal Air Duct Torrance Guarantee

We’re not going to hand you a binder of fine print and call it a guarantee. Here’s what our word actually means in Torrance, CA: if the work we do in your home isn’t right, we come back and make it right. That’s the 365-Day Done Right Promise, and it applies to every single booking without exception. Every air duct cleaning, HVAC cleaning, and dryer vent cleaning job we complete carries a full year of coverage. If something we touched fails or wasn’t done correctly within 365 days, Omar Haddad and the Cardinal Air Duct Torrance team return at no charge and fix it. No prorating, no arguing about whose fault it is, no “that’s outside the warranty window” runaround. That’s the guarantee, in plain English.

Call (424) 488-0361

What’s Covered

• Workmanship on every cleaning. If a duct connection we opened wasn’t resealed properly, a vent cover wasn’t reinstalled correctly, or any part of the cleaning work we performed causes an issue, we return and correct it within 365 days at no charge.
• Parts and materials we handle. If a component we removed, cleaned, or replaced during your service fails because of our workmanship, we stand behind it. This includes access panels, vent registers, and filter housings we serviced.
• Cleanup of your home. We run HEPA-rated vacuum extraction with Nikro equipment and containment with Abatement Technologies units. Your floors, furniture, and surfaces should look exactly as they did when we arrived. If we make a mess, we make it right before we leave, and if you find something we missed, that’s covered too.
• On-time arrival with a live window. When you book under the Relay Standard, you get a live arrival window you can track. If we’re running behind, you’ll know before we knock. If we miss the window without communication, call us and we’ll make it right.
• Honest pricing, written down first. Every job includes a written price before any work starts. That number does not change at the door, not for a “surprise” vent count, not for a “premium” filter, not for anything. The price you sign is the price you pay.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s exactly what happens: you call us at (424) 488-0361 and tell us what’s wrong. A live person answers, day or night, and logs your concern. We schedule a return visit at a time that works for you, and we show up with the same professional equipment and the same background-checked, uniformed technicians. We look at the issue, we explain what we’re seeing, and if the work wasn’t done right, we redo it on the spot. No invoice, no service fee, no hoops. The 365-Day Done Right Promise means any repair, any re-clean, any correction connected to our work is free for a full year from the original service date. And every repair we perform also carries a written guarantee, plus a free second visit if that repair fails. Omar has been in and around Torrance ductwork long enough to know that trust is built one call answered at a time, and this promise is how we back that up.

Licensed & Insured Backing

A guarantee is only as strong as the company behind it, and the paperwork matters. Cardinal Air Duct Torrance is licensed and insured, which protects you in ways a verbal promise never can. If a technician is injured on your property, our insurance covers it, not your homeowner’s policy. If something unexpected happens during service, you’re not left holding the bill. We carry the credentials a professional air duct cleaning company in Torrance, CA should carry, and we’re part of the Relay Home Co. family founded in 2005. That means every location is independently owned and operated, but held to the same standard: the Relay Visibility Guarantee with a trackable arrival window, before-and-after photo proof, and a digital invoice payable from your phone. The guarantee is our word. The licensing and insurance are the safety net that backs it up.

Written by Omar Haddad, Owner at Cardinal Air Duct Torrance, serving Torrance since 2005.